The South Asia Initiative at the Asia/Pacific Research Center, the Asia
Technology Initiative, and US-Asia Technology Management Center cordially
invite you to brown bag luncheon seminar:

Global Shared Services
by
Sanjay Singh, Director, Business Operations
HP Business Process Delivery

Directions to Encina Hall

Introduction:
The seminar will focus on how HP leverages "Global Shared Services" to address its cost management issues throughout its operations. It will cover practical issues such as internal office review for deciding how to outsource, how to manage migration, risks as anticipated by HP measured against actual experience. It will evaluate challenges of creating global shared services and how to meet them. It will illustrate how shared services add value to HP and provide metrics on speed, proportion of the work can be offshored.

Speaker Bio
Sanjay Singh is a Director of Business Operations for HP's Business Process Delivery organization. His responsibilities include Operations strategy, Business Development, including alliances, Marketing operations as well as Quality and operations risk management. Currently, he is the Program Manager for HP's BPO initiative. Prior to HP, Sanjay was an Engagement Manager within Accenture's Strategy group, where he led and managed a number of projects related to business strategy and market entry into new spaces for clients in the High Technology and Telecommunications industry. His work experience also includes working for IBM Corporation within their PC group. Sanjay holds an MBA from Harvard Business School and a Masters in Industrial Engineering & Operations Research from The University of Texas at Austin.