Courses & Events

Global Shared Services

Wednesday, Dec 3, 2003

12:00 pm - 01:15 pm

---

December 3, 2003  12:00 PM – 1:15PM

Philippines Conference Room, Encina Hall
3rd Floor – Central Wing
Stanford University

The South Asia Initiative at the Asia/Pacific Research Center, the Asia Technology Initiative,
and US-Asia Technology Management Center presents brown bag luncheon seminar:

Global Shared Services
By
Sanjay Sigh, Director, Business Operations
HP Business Process Delivery

Introduction:
The seminar will focus on how HP leverages “Global Shared Services” to address its cost management
issues throughout its operations.  It will cover practical issues such as internal office review for
deciding how to outsource, how to manage migration, risk as anticipated by HP measured against
actual experience.  It will evaluate challenges of creating global shared services add value to HP
and provide metrics on speed, proportion of the work can be offshored.

Speaker Bio:
Sanjay Sign is a Director of Business Operations for HP’s Business Process Delivery organization.
His responsibilities include Operations strategy, Business Development, including alliances,
Marketing operation as well as Quality and operations risk management.  Currently, he is the
Program Manager for HP’s BPO initiative.  Prior to HP, Sanjay was an Engagement Manager
within Accenture’s Strategy group, where he led and managed a number of projects related to
business strategy and market entry into new spaces for clients in the HIgh Technology and
Telecommunications industry.  His work experience also includes working for IBM Corporation
within their PC groups.  Sanjay holds an MBA from Harvard Business School and a Masters in
Industrial Engineering & Operations Research from The University of Texas at Austin.